Shipping policy

SHIPPING & DELIVERY

At AUVREN, we believe every detail matters. From the moment you place your order to the moment it arrives, we aim to provide a seamless delivery experience.

We offer free shipping and deliver to customers across the UK and selected international destinations. Please find our shipping and delivery information below.

1. ORDER PROCESSING

All orders are processed with care. We aim to dispatch orders within 1–2 working days of purchase.

Please note that processing times may be slightly longer during weekends, public holidays or periods of high demand.

Order processing and dispatch times are separate from the delivery times listed below.

2. SHIPPING & DELIVERY TIMES

We offer free shipping on all orders. Our estimated delivery times vary depending on your destination.

Destination	Estimated Delivery Time
United Kingdom	4–8 working days
Europe	5–8 working days
United States	5–8 working days
Australia	6–10 working days
United Arab Emirates (UAE)	5–11 working days
Rest of the World	7–12 working days

Please note: The delivery timeframes above refer to estimated transit times after dispatch. They do not include the 1–2 working days required to process your order.

These timeframes are estimates only and are not guaranteed delivery dates. Actual delivery times may vary depending on your location, local postal services, customs processing and circumstances outside our control.

3. ORDER TRACKING

Where tracking is available, your tracking information will be provided once your order has been dispatched.

Please allow some time for tracking updates to appear, as carrier systems may not update immediately after dispatch.

If you have not received tracking information or have concerns about the progress of your order, please contact our customer support team.

4. SHIPPING COSTS

Enjoy free shipping on every order.

There are no standard shipping charges added to eligible orders. Any applicable charges or exceptions will be communicated before you complete your purchase.

5. INTERNATIONAL SHIPPING & CUSTOMS

We aim to make AUVREN accessible to customers around the world, with international shipping available to eligible destinations.

International deliveries may be subject to customs duties, import taxes or other charges imposed by the destination country. Where applicable, these charges and responsibilities will be determined in accordance with local regulations and the information provided at checkout.

Customs inspections and clearance procedures may occasionally cause delays beyond our estimated delivery timeframes.

6. DELAYED OR MISSING ORDERS

Although we aim to deliver every order within the estimated timeframe, delays can occasionally occur due to courier disruptions, customs processing, adverse weather or other unforeseen circumstances.

If your order has not arrived within the estimated delivery window, please contact us with your order number. We will investigate the situation and assist you with the next steps.

If your tracking information indicates that your parcel has been lost or your order arrives damaged or incomplete, please contact our customer support team so we can help resolve the issue.

Your statutory consumer rights remain unaffected.

7. INCORRECT DELIVERY INFORMATION

Please ensure that your delivery address and contact details are accurate before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible. While we will do our best to assist, changes cannot be guaranteed once an order has been processed or dispatched.

8. RETURNS & REFUNDS

If you change your mind about your purchase, please refer to our Returns & Refunds Policy for information on return eligibility, timeframes and instructions.

Nothing in our returns policy affects your statutory consumer rights, including any applicable rights relating to faulty, damaged or misdescribed goods.

For further information, please visit our Returns & Refunds Policy page.