TERMS OF SERVICE

Last updated: 19 October 2026

1. Introduction

Welcome to AUVREN. These Terms of Service govern your use of our website and any purchases made through our online store.

Throughout these terms, “AUVREN”, “we”, “us” and “our” refer to AUVREN. “You” and “your” refer to any person accessing our website or purchasing our products.

By visiting our website, browsing our products or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

These terms should be read alongside our Shipping & Delivery Policy and Returns & Refunds Policy.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally able to enter into a binding agreement in your country of residence.

You agree to use our website only for lawful purposes and not to engage in any activity that could damage, disrupt or interfere with our website, services or other customers' use of the store.

You must not use our website to engage in fraudulent activity, submit misleading information, distribute malicious software or violate any applicable laws.

We reserve the right to restrict access to our website where reasonably necessary and permitted by law.

3. Products and Product Information

AUVREN aims to provide accurate descriptions, images and specifications for all products listed on our website.

We make reasonable efforts to ensure that product colours, dimensions, materials and features are represented accurately. However, the appearance of a product may vary slightly depending on your screen settings, lighting or manufacturing tolerances.

Please review product descriptions, sizing information and device compatibility details carefully before placing an order.

Unless expressly stated otherwise, AUVREN products are not manufactured, sponsored or endorsed by the manufacturers of compatible third-party devices. Any third-party brand names are used solely to identify compatibility where relevant.

If a product is incorrectly described, faulty or does not conform to the contract, your statutory consumer rights remain unaffected.

4. Orders and Acceptance

When you place an order through our website, you are submitting an offer to purchase the selected products.

After placing an order, you may receive an automated confirmation email acknowledging receipt of your order. This acknowledgement does not necessarily mean that your order has been accepted.

Order acceptance and the formation of a contract will occur in accordance with the process stated at checkout and applicable law.

We reserve the right to decline or cancel an order where there is a legitimate reason, such as suspected fraud, a pricing error, product unavailability or an inability to fulfil the order. Where payment has already been taken for an order that is cancelled, we will arrange an appropriate refund.

If we need to cancel an order, we will make reasonable efforts to notify you using the contact details provided.

5. Prices and Payments

All product prices will be displayed on our website in the currency indicated at checkout.

Prices, promotions and availability may change from time to time. Any change will not affect an order that has already been accepted, except where permitted by law.

Payment must be completed using one of the payment methods available at checkout.

You agree to provide accurate billing, payment and contact information when placing an order.

If a genuine pricing or listing error occurs, we reserve the right to take appropriate action in accordance with applicable law. We will not use this provision to remove rights you have already acquired under a binding contract.

6. Promotions and Discount Codes

From time to time, AUVREN may offer promotional prices, discount codes or special offers.

Unless otherwise stated, promotional codes must be applied at checkout and cannot be applied retrospectively to completed orders.

Promotions may be subject to specific eligibility requirements, expiry dates or exclusions. These conditions will be communicated where applicable.

We reserve the right to withdraw or amend future promotions, subject to applicable law and any commitments already made to customers.

7. Shipping and Delivery

Our Shipping & Delivery Policy explains our order processing times, estimated delivery timeframes, tracking arrangements and international shipping information.

Delivery estimates are provided for guidance and are not guaranteed delivery dates unless expressly stated otherwise.

We aim to process orders within the timeframe specified in our Shipping & Delivery Policy. Actual delivery may be affected by carrier delays, customs procedures or other circumstances outside our reasonable control.

Nothing in these terms excludes any legal responsibility we may have for delivery obligations or customers' statutory rights.

Customers are responsible for providing accurate delivery information. Please contact us as soon as possible if you notice an error in your shipping details.

8. Returns, Refunds and Cancellations

Our Returns & Refunds Policy explains how to request a return, the applicable procedures and how refunds are processed.

Customers may have statutory cancellation rights for online purchases, together with additional rights where products are faulty, damaged or not as described.

Any conditions imposed by our returns process will be subject to applicable consumer protection legislation.

Nothing in these Terms of Service removes or limits any mandatory right you may have under the laws of your country of residence.

9. Third-Party Products, Services and Links

Our website may contain links to third-party websites, services or platforms.

These links are provided for convenience and do not necessarily indicate that AUVREN endorses the third party or its products and services.

Third-party websites operate under their own terms and privacy policies. We encourage you to review those policies before providing personal information or making purchases through an external website.

We are not responsible for third-party websites to the extent that the law permits, but this does not affect any rights you may have against us under applicable law.

10. Intellectual Property

All content on the AUVREN website, including our branding, logos, text, graphics, product imagery, designs and website content, is owned by or licensed to AUVREN unless otherwise indicated.

You may access and use this content for personal, non-commercial purposes when browsing our website or shopping with us.

You must not reproduce, distribute, modify, publish or commercially exploit our website content without our prior written permission, except where permitted by law.

Nothing in these terms transfers ownership of our intellectual property to you.

11. Website Availability and Accuracy

We aim to keep our website available, secure and up to date. However, we cannot guarantee that the website will always operate without interruptions, errors or technical issues.

We may update, modify or temporarily suspend parts of our website for maintenance, security or operational reasons.

We also reserve the right to correct errors, inaccuracies or omissions in website content, subject to applicable law and any contractual obligations already owed to customers.

12. Limitation of Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to the above, AUVREN will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside the scope of our legal obligations.

If you purchase products as a consumer, these terms do not affect your statutory rights or any remedies available to you under applicable consumer protection law.

13. Personal Information and Privacy

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection legislation.

We may process information necessary to fulfil orders, manage payments, provide customer support, arrange delivery and meet our legal obligations.

Please review our Privacy Policy for further information about how personal information is collected, used, stored and protected.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products or legal obligations.

The latest version will be published on this page, with the updated date shown at the top.

Changes will apply from the date they become effective, subject to applicable law. Changes will not retrospectively remove rights you have already acquired under an existing contract.

We encourage you to review this page periodically.